Refund Policy

In this agreement the following terms will have the following meanings:

• Account — collectively the personal information and credentials used by Users to access Donation Points, Virtual Items and/or any communication systems on this Website.
• Donation Points / DP — the virtual points that Tempest-WoW makes available for purchase by Users, to be exchanged for Virtual Items or services on the Website or in-game.
• Virtual Items — the in-game items, services or features that Tempest-WoW delivers in exchange for Donation Points.
• Service — collectively any online facilities, tools, services or information that Tempest-WoW makes available through the Website, either now or in the future.
• Payment Information — any details required for the purchase of Donation Points, including but not limited to names, billing details, and card or PayPal account information.
• Purchase Information — collectively any orders, invoices, confirmation emails, receipts or similar that may be in electronic or hard copy form.
• User / Users — any person who accesses the Website and is not employed by Tempest-WoW and acting in the course of their employment.
• Website — the website you are currently using, www.tempest-wow.com, and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

Donation Points & Refunds

Donation Points are a virtual currency with no real-world monetary value. They cannot be exchanged, converted or transferred back into any currency. Purchases of Donation Points are final and non-refundable.

Donation Points do not expire — once credited to your Account they remain available until you choose to spend them.

Virtual Items obtained with Donation Points are delivered digitally and are non-refundable. This includes any Virtual Item received as a bonus, gift or promotion, which cannot be refunded or converted back into Donation Points.

By purchasing Donation Points and receiving them immediately on your Account, you acknowledge that the digital content is supplied instantly and you expressly consent to its immediate delivery. You therefore agree that any statutory right of withdrawal that may otherwise apply (for example, the 14-day cooling-off period for consumers in the EU/EEA) is waived once delivery has begun.

Any refund request is considered solely at the discretion of Tempest-WoW management and is never guaranteed.

Payment Issues & Chargebacks

Accidental purchases, or purchases resulting from a technical fault in the payment system you paid through, must be disputed with the respective payment processor. Tempest-WoW is not responsible for technical faults arising at payment processors and does not handle card, bank or PayPal transactions directly.

Opening a chargeback or payment dispute instead of contacting us first may result in the immediate suspension or termination of your Account and the removal of any associated Donation Points and Virtual Items.

Where any refund is issued under any circumstances, Tempest-WoW reserves the right to suspend or terminate the respective Account.

Faults

This Refund Policy covers only genuine faults that prevent the use of Donation Points already credited to your Account — for example, points that were paid for but never delivered. It does not cover dissatisfaction with a Virtual Item, changes to game content, or issues unrelated to the delivery of your Donation Points.

If your Donation Points were not credited within a reasonable time after a completed payment, please contact us before opening any dispute and we will resolve it.

Contacting Us

For all inquiries about the status of your orders or any refund request, please contact us by email at [email protected].

Please include your account name and the invoice number from your confirmation email so we can assist you quickly.